We hope you love your bylupaire jewellery. However, if you are not completely happy with your order, we are happy to offer a refund or exchange within 21 days of delivery, subject to the terms below.
Returns & Exchanges Eligibility
We accept returns and exchanges on eligible items including:
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Rings
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Bracelets
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Necklaces
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Jewellery sets
To be eligible for a return or exchange, all items must be:
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Returned within 21 days of delivery
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Unworn and unused
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In their original condition
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Returned in the original packaging
We reserve the right to refuse any return or exchange if the item does not meet these conditions.
Earrings & Pierced Jewellery
For hygiene reasons, earrings and pierced jewellery are non-refundable and cannot be exchanged.
Please ensure you are happy with your selection before purchasing earrings, as we are unable to accept returns or exchanges on these items for hygiene and safety reasons.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Earrings or pierced jewellery
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Clearance or final sale items clearly marked as non-returnable
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Individual items from jewellery sets or stacks — these must be returned or exchanged as a complete set
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Items showing signs of wear, damage, or misuse
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Items returned without original packaging
Sale Items
Regular sale items may be eligible for return or exchange unless clearly marked as final sale or non-returnable.
Clearance or final sale items are not eligible for return or exchange unless faulty.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact our Customer Care team as soon as possible with your order number and clear photographs of the issue.
Once reviewed, we will offer a suitable resolution, which may include a replacement, exchange, repair, or refund.
Exchanges
Exchanges are subject to stock availability. If the new item is of a higher value, you may be required to pay the price difference before the exchange is sent.
If your chosen exchange item is unavailable, we may offer an alternative item, store credit, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow several working days for the funds to appear in your account, depending on your bank or payment provider.
Original delivery charges are non-refundable unless your item is faulty, damaged, or incorrect.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.
We strongly recommend using a tracked delivery service when returning your item, as bylupaire cannot be held responsible for returns that are lost, delayed, or damaged in transit.
How to Start a Return or Exchange
To request a return or exchange, please contact our Customer Care team with your order number and reason for return: info@bylupaire.com
Please do not send your item back before contacting us, as this may delay your return or exchange.
Our team will guide you through the next steps and provide the correct return instructions.